LAST ORDER DATES
Standard Delivery – Wednesday 14 December
Express Delivery – Monday 21 December
Please order as early as possible to avoid disappointment. Because of the industrial action Royal Mail and other couriers are running with severe delays. We are doing everything within our power to make sure you receive your order in time for Christmas but we are unfortunately seeing some deliveries taking longer than usual.
International orders last dates
EU and USA - Friday 9 December
All Other countries - Monday 5 December
In general, orders are shipped within 2 working days and take 5-7 working days to arrive. If you need your order sooner, please choose express delivery at the checkout.
UK DELIVERY COSTS
UK Standard delivery is £4.95
UK Standard Delivery on orders over £80 is FREE
Express delivery is £9.95
Items might be subjected to customs processing and additional charges depending on item's value. International buyers should be aware of possible delays from customs inspection, import duties and taxes.
The buyer is responsible for paying the additional costs such as duties, taxes and customs clearance fees.
Please note that we are unable to refund postage fees on the items returned to us because of unpaid customs charges.
All our products come with a tag containing information on where the item was made and in what quantity. Products are carefully packed, and we always use recycled/recyclable packaging.
We believe our products are truly special. We’d love to know your opinion, and to see pictures of your Lola & Mawu purchases on arrival or in use. You can tag us on Instagram or Facebook – @lolaandmawu
We hope you are happy with your purchase, but we understand that not everything always works out. If for any reason you are not completely satisfied with your item(s) then you can return an item to us and we can offer you a refund. Please email us on email@example.com within 14 days from purchase.
Unfortunately we cannot refund the cost of shipping.
With the exception of faulty goods return delivery costs are the responsibility of the customer, and we cannot be held responsible for an item damaged or lost in transit.
NB Please note that in the interest of hygiene and for your protection, we cannot accept returns of earrings unless they are faulty.
Items must be returned to us within 28 days from purchase, provided that items are in their unused and original condition and packaging, with their receipt. If items are not in their original condition, then we will not be able to offer you an exchange or refund. Refunds can take up to 14 days to be processed.
If you wish to cancel an order, please contact us on firstname.lastname@example.org, and if the order has not been dispatched we will process your refund. If the order has been dispatched, you will need to return the item(s) as standard once received.
All our products are handcrafted, and variations in colour, pattern, and size should be expected. We do not accept returns because of these irregularities.
Some products are vintage. Items which this applies to will have the relevant information on the product page. Therefore, items cannot be returned as faulty due to this.
Please also note that the colours of products may vary. Colours cannot always be represented exactly the same as in real life on a screen, but we ensure we do our best to accurately match them.
In a very unlikely event of you receiving a faulty or damaged item, please contact us within 7 days of arrival, and we will happily refund you, once we have received the item and inspected the damage.