PRIVACY

What Data is Collected?

In visiting www.lolaandmawu.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, information is collected about the individual web pages or products that are viewed during your browsing session, as well as what websites or search terms referred you to www.lolaandmawu.com.

When you make a purchase or attempt to make a purchase through www.lolaandmawu.com we collect certain information including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. 

If we ask for your personal data for a secondary reason, like marketing, we will ask you directly for your expressed consent.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

How is Data Used?

We will only use your personal data when the law allows us to.

Personal data collected during a transaction is used to fulfil any orders placed through www.lolaandmawu.com. This includes processing your payment information, making arrangements for for shipping, providing you with invoices and/or order confirmations. In addition to this we may use this personal data to communicate with you directly regarding your order. To screen orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Personal data collected in browsing www.lolaandmawu.com is also used to improve and optimise our online store. This includes generating analytics to inform us of customer behaviour and interaction.

How is Data Shared?

We only share your personal data with third parties which help to optimise our online store. Through our legal contract with 'Shopify Inc.' some personal data is shared. You can view details about how 'Shopify inc.' uses your personal data here.

We utilise Google Analytics in helping us understand how our customers use www.lolaandmawu.com. You read details about how Google uses your personal data here.

You can also opt-out of Google Analytics here.

Finally, we may also share your personal data to comply with applicable laws and regulations or to otherwise protect our rights.

How Long is Data Kept?

We’re always taking steps to make sure your personal data is protected and to delete it securely when we no longer need it. 

Marketing

We may use your Personal Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. We do not track what other websites you may visit after visiting our site, though in common with most websites, we may register the site which referred you to our site (e.g. a search engine).

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We generally only send electronic marketing - such as email marketing - to people who have previously bought similar products from us and this is in our legitimate interests. We will always offer a way out of receiving this marketing when you first purchase our products and in every marketing communication afterwards. We may on occasion send out postal marketing for the purpose of growing our sales which is in our legitimate interests and in this scenario, we will rely on you to let us know if you do not want to receive this by opting out of marketing. You can opt out of this marketing at any time by unsubscribing (more details on opting-out and unsubscribing below.)

Where you have not previously bought from us but have registered your details with us (for example by entering a competition or signing up for a newsletter), we will only send you marketing communications if you opted into receiving marketing at the time and so given us your express consent (more details on opting-out and unsubscribing below.)

If you have opted in to receive our marketing communications, we’ll send you occasional emails to keep you up to date about new products, sales and special offers. We use Mailchimp as our marketing automation platform and the information you provide will be transferred to Mailchimp for processing in accordance with their Privacy Policy.

Opting-out 

You can ask us to stop sending you marketing messages at any time by unsubscribing to our mailing list or changing you mailing list preferences. This can be done by clicking the 'unsubscribe' link in any marketing email you have received. Alternatively you can contact us at hello@lolaandmawu.com to request an unsubscribe.

If you opt out of receiving email marketing from us, we will no longer share your email address with social media platforms (see ‘External Third Parties’ below). However, you may continue to see our ads through them, due to their general demographic targeting. Please check the social media platforms for more detail of how to opt out from seeing these ads.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, or related correspondence, and we will continue to process such data in accordance with this Privacy Policy and only ever as permitted by law.

Your Rights
You have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@lolaandmawu.com

Contact Us

For more information about our privacy policies, if you have questions, or if you would like to make a complaint, please contact us by email at hello@lolaandmawu.com