1.Our Products

Artisan made products may have colour variations and imperfections reflecting their hand-made origin and adding to their authenticity. These irregularities are not defects.No two handmade products are exactly alike.

All dimensions are approximate due to the handmade nature of the products.

Most ofthe products come branded with Lola & Mawu tag (PU leather or fabric). Lola & Mawu branding is part of the product and should not be removed, replaced or altered.

Most of the products come with a cardboard swing tag with additional information about the product.

Natural straw baskets might need a light reshaping after shipment. It only takes a few minutes. We strongly recommend reshaping to maximise baskets beauty and appeal to your customers. Full instructions will be enclosed.

Please refer to product pages on our website lolaandmawu.com for more details on our products.

  1. Minimum order

Minimum order is £200. Orders over £500 are UK mainland carriage free.

  1. Payment

We accept payment by card, bank transfer and PayPal. PayPal payment will incur 3.5% surcharge.

We are not VAT registered.

  1. Ordering

After you completed your order online, we will double check availability of the items and shipping charges and within 2 working days will send you an invoice with our banking information attached.

Order must be paid in full before shipment. Orders not paid within 1 week of invoicing will be cancelled, and the items returned to stock.

  1. Shipping

UK Mainland orders under £500 normally charged £12 carriage, the carriage is free on orders above £500.

UK Highlands & Islands, Northern Ireland– carriage normally charged flat rate of £16.

International - delivery cost based on the volume and weight of the order, we will find the most competitive price from our couriers for you.

We make every effort to ship out within three working days after the payment unless we are on the road, in which case we will let you know.

  1. Exclusivity

As we want each of our stockists to thrive, we offer location exclusivity. As a result, becoming a stockist isn’t a given as we will check your area thoroughly for existing stockists. We reserve the right to supply multiple new stockists that are a reasonable distance apart from each other. Exclusivity will lapse if an order has not been placed for a period of four months.

  1. Selling our products online

Please notify us if you wish tosell Lola & Mawu products online so that we can provide you with professional, hi-resolution product images.

We do not supply our products to customers who wish to sell Lola & Mawu products via any third-party websites such as Amazon, Etsy, eBay, Not on the High Street etc. We ask all our trade customers not to sell Lola & Mawu products on these platforms.

  1. Returns and refunds

Faulty items

All our products are handcrafted, and variations in colour, pattern, and size should be expected. We do not accept returns because of these irregularities.

Vintage textiles may show signs of age, light fraying, tiny repaired holes, and minor staining.  Such potential details should not be considered as defects but are a result of the textiles special history and add to the unique beauty and value of the piece. Therefore, items cannot be returned as faulty due to this.

Damages/defects Sometimes minor defects get missed. Please let us know of any damages within 5 days of receiving your order.

Returns/exchanges Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.Goods may only be returned by a formal agreement between the seller and the buyer. Refund will be issued upon return of the merchandise.

 

Placing an order implies acceptance of all the above terms and conditions.

 

Thank you for being part of our journey!

 

Lola & Mawu Ltd UK - Registration number: 11051286 -Registered address: Lola & Mawu Ltd, Unit 3, 19 Ospringe Road, London, NW5 2JD